Welcome to Matelify.com.au (referred to as “Matelify,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your use of the Matelify.com website and services (“Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Service.
1. Description of Service
Matelify.com is an online marketplace connecting users seeking room rentals, special offers from restaurants, and listings for events. Users can browse, search, book, and list rooms, restaurant deals, and events through the Service. Matelify acts as a platform to facilitate transactions between users and does not own, operate, or endorse any listings or services provided by users.
2. User Accounts
a. Registration: To access certain features of the Service, users must register for an account. During registration, users must provide accurate, current, and complete information, and agree to update this information to keep it accurate, current, and complete.
b. Account Security: Users are responsible for maintaining the security of their account credentials, including usernames and passwords. Users agree not to share their account credentials with others and to notify Matelify immediately of any unauthorized use of their account or any other breach of security.
c. Account Termination: Matelify reserves the right to suspend or terminate user accounts at any time for any reason without prior notice or liability. Users may also request the deletion of their account, subject to compliance with applicable laws and regulations.
3. User Responsibilities
a. Listing Content: Users listing restaurant offers on Matelify are responsible for ensuring the accuracy, legality, and quality of the content provided. Users agree not to post misleading, false, or deceptive information and to comply with all applicable laws and regulations.
b. Booking and Transactions: Users are solely responsible for any bookings, transactions, or interactions conducted through the Service. Matelify is not a party to any agreements between users and does not guarantee the availability, quality, safety, or legality of listings or services offered through the Service.
c. User Conduct: Users agree to conduct themselves in a professional and respectful manner when using the Service. Any form of harassment, hate speech, threats, or abusive behavior towards other users or Matelify staff will not be tolerated and may result in account suspension or termination.
4. Prohibited Activities
Users agree not to engage in any of the following prohibited activities:
a. Violating any laws, regulations, or third-party rights.
b. Interfering with or disrupting the integrity or performance of the Service.
c. Accessing, tampering with, or using non-public areas of the Service.
d. Impersonating any person or entity or misrepresenting affiliation with any person or entity.
e. Collecting or harvesting any information from the Service without authorization.
5. Intellectual Property
a. Ownership: All content, trademarks, logos, and intellectual property rights associated with the Service are the property of Matelify or its licensors. Users may not use, copy, modify, or distribute any content from the Service without prior written consent from Matelify.
b. User Content: By submitting content to the Service, including listings, reviews, comments, or messages, users grant Matelify a worldwide, royalty-free, non-exclusive, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.
6. Limitation of Liability
a. Disclaimer: The Service is provided on an “as is” and “as available” basis without any warranties of any kind. Matelify disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Please find more details here.
b. Limitation of Liability: In no event shall Matelify be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the Service, whether based on warranty, contract, tort (including negligence), or any other legal theory.
c. Third-Party Services: Matelify may integrate with third-party services or display third-party content through the Service. Matelify is not responsible for the availability, accuracy, or quality of such third-party services or content.
7. Indemnification
Users agree to indemnify and hold Matelify and its affiliates, officers, directors, employees, and agents harmless from any and all claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or in connection with the use of the Service or violation of these Terms.
8. Termination
Matelify reserves the right to suspend or terminate user access to the Service at any time for any reason without prior notice or liability. Upon termination, users must cease all use of the Service and delete any downloaded or printed materials obtained from the Service.
9. Governing Law and Dispute Resolution
a. Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any dispute arising out of or in connection with these Terms shall be submitted to confidential arbitration in [Jurisdiction], except that Matelify may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights.
b. Arbitration: Arbitration shall be conducted in accordance with the rules and procedures of the American Arbitration Association (“AAA”). The arbitrator’s decision shall be final and binding on all parties, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
10. Changes to Terms
Matelify reserves the right to modify or revise these Terms at any time by posting the updated Terms on the Service. Continued use of the Service after any such changes constitutes acceptance of the updated Terms.
11. Contact Information
If you have any questions, concerns, or inquiries about these Terms, please contact us at contact@matelify.com.au.
12. Content Moderation and Removal
a. Moderation Policies: Matelify reserves the right to moderate and remove any content that violates these Terms or community guidelines. This includes content that is illegal, fraudulent, misleading, offensive, or violates the rights of others.
b. User Disputes: Matelify does not arbitrate disputes between users but may facilitate communication and provide guidance to resolve conflicts amicably. Users are encouraged to communicate directly and seek mutually acceptable solutions.
13. Feedback and Suggestions
a. User Feedback: Matelify welcomes feedback, suggestions, and ideas from users to improve the Service. By submitting feedback, users grant Matelify the right to use, modify, and implement such feedback without any obligation or compensation.
b. Intellectual Property Rights: Users warrant that any feedback provided to Matelify does not infringe upon the intellectual property rights of any third party. Users agree to indemnify Matelify for any claims arising from the use of their feedback.
14. Third-Party Services and Links
a. External Links: The Service may contain links to third-party websites or services that are not owned or controlled by Matelify. Matelify assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.
b. Integration with Third-Party Services: Matelify may integrate with third-party services to enhance the functionality of the Service. Users agree to comply with the terms and policies of any third-party services accessed through the Service.
15. Data Privacy and Security
a. Data Collection and Use: Matelify collects and processes user data in accordance with its Privacy Policy. By using the Service, users consent to the collection, processing, and storage of their personal information as described in the Privacy Policy.
b. Security Measures: Matelify implements industry-standard security measures to protect user data from unauthorized access, disclosure, alteration, or destruction. However, users acknowledge that no data transmission over the internet can be guaranteed to be 100% secure.
16. Service Availability and Interruptions
a. Scheduled Maintenance: Matelify may perform maintenance or updates to the Service, which may result in temporary interruptions or downtime. Matelify will endeavor to provide advance notice of scheduled maintenance whenever possible.
b. Force Majeure: Matelify shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, or governmental actions.
17. Assignment and Transfer
a. Assignment: Users may not assign or transfer their rights or obligations under these Terms without prior written consent from Matelify. Matelify may freely assign or transfer its rights and obligations under these Terms without restriction.
b. Change of Ownership: In the event of a merger, acquisition, or sale of assets, user data may be transferred or disclosed as part of the transaction. Users will be notified of any such event and provided with options regarding their personal information.
18. Waiver and Severability
a. Waiver: The failure of Matelify to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision or any other provision in the future.
b. Severability: If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed from the Terms, and the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms constitute the entire agreement between users and Matelify regarding the use of the Service and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter herein.
20. User Reviews and Ratings
a. Authenticity: Users are encouraged to leave honest and accurate reviews and ratings for restaurant offers and services. Reviews should reflect the user’s genuine experience and not be influenced by external factors.
b. Moderation: Matelify reserves the right to moderate and remove reviews that are fake, spam, or violate community guidelines. Users may appeal the removal of their reviews by contacting Matelify’s support team.
21. User Verification
a. Identity Verification: Matelify may offer optional identity verification features to enhance user trust and safety. Users who choose to verify their identity agree to provide accurate and up-to-date information and consent to Matelify’s verification process.
b. Privacy: Matelify takes user privacy seriously and will only use personal information for identity verification purposes in accordance with its Privacy Policy. Users have the right to request the deletion of their verified identity information at any time.
22. Accessibility
a. Accessibility Features: Matelify is committed to providing an accessible and inclusive platform for all users, including those with disabilities. Matelify will strive to comply with applicable accessibility standards and provide reasonable accommodations upon request.
b. Feedback: Users are encouraged to provide feedback on accessibility features and report any accessibility barriers encountered while using the Service. Matelify will review and address accessibility feedback to improve the user experience for all users.
23. Community Guidelines
a. Respectful Behavior: Users agree to adhere to community guidelines promoting respectful behavior and positive interactions within the Matelify community. This includes refraining from discriminatory, offensive, or inappropriate conduct.
b. Reporting Violations: Users are encouraged to report any violations of community guidelines or Terms of Use to Matelify’s support team. Matelify will investigate reported violations and take appropriate action, which may include account suspension or termination.
24. Transparency and Accountability
a. Transparency: Matelify is committed to transparency in its operations and will provide users with clear and comprehensive information about its policies, practices, and decision-making processes.
b. Accountability: Matelify will hold itself accountable for upholding these Terms of Use and will take prompt action to address any breaches or violations. Users can contact Matelify’s support team to report concerns or seek assistance.
25. Continuous Improvement
a. Feedback Loop: Matelify values user feedback as a catalyst for continuous improvement. Matelify will regularly solicit feedback from users and stakeholders and use this feedback to inform product development and service enhancements.
b. Iterative Updates: Matelify will iterate on its Terms of Use and other policies based on user feedback, changes in laws and regulations, and evolving best practices in the industry. Users will be notified of any updates to the Terms of Use through the Service.
26. User Dispute Resolution
a. Dispute Resolution Process: In the event of a dispute between users, Matelify encourages users to attempt to resolve the dispute amicably through direct communication. If a resolution cannot be reached, users may request mediation or arbitration through Matelify’s dispute resolution process.
b. Mediation: Matelify may offer mediation services to facilitate communication and negotiation between parties in dispute. Mediation sessions will be conducted by trained mediators and aim to reach a mutually acceptable resolution.
c. Arbitration: If mediation is unsuccessful, users may choose to resolve the dispute through binding arbitration. Arbitration proceedings will be conducted in accordance with Matelify’s arbitration rules and procedures, and the arbitrator’s decision shall be final and binding.
27. User Responsibilities for Listings
a. Accuracy and Completeness: Users listing restaurant offers on Matelify agree to provide accurate, up-to-date, and complete information. This includes details such as availability, pricing, amenities, and terms and conditions.
b. Compliance with Laws: Users are responsible for ensuring that their listings comply with all applicable laws, regulations, and industry standards. This includes compliance with zoning laws, health and safety regulations, and licensing requirements.
28. User Communication Guidelines
a. Timeliness: Users agree to respond to inquiries, booking requests, and messages from other users in a timely manner. Prompt communication helps facilitate smooth transactions and enhances the user experience.
b. Professionalism: Users are expected to communicate professionally and courteously with other users and Matelify staff. Any form of harassment, intimidation, or abusive language will not be tolerated and may result in account suspension or termination.
29. User Safety and Security
a. Personal Safety: Users are responsible for their own personal safety and security when using the Service. This includes exercising caution when meeting with other users in person and verifying the identity and credentials of other users before engaging in transactions.
b. Fraud Prevention: Matelify employs measures to prevent fraud and unauthorized activity on the platform, but users should also take precautions to protect themselves from scams, phishing attempts, and other fraudulent activities.
30. User Reviews and Ratings
a. Authenticity: Users are encouraged to leave honest and accurate reviews and ratings for rooms, restaurant offers, and events. Reviews should reflect the user’s genuine experience and not be influenced by external factors.
b. Moderation: Matelify reserves the right to moderate and remove reviews that are fake, spam, or violate community guidelines. Users may appeal the removal of their reviews by contacting Matelify’s support team.
31. User Verification
a. Identity Verification: Matelify may offer optional identity verification features to enhance user trust and safety. Users who choose to verify their identity agree to provide accurate and up-to-date information and consent to Matelify’s verification process.
b. Privacy: Matelify takes user privacy seriously and will only use personal information for identity verification purposes in accordance with its Privacy Policy. Users have the right to request the deletion of their verified identity information at any time.
32. Accessibility
a. Accessibility Features: Matelify is committed to providing an accessible and inclusive platform for all users, including those with disabilities. Matelify will strive to comply with applicable accessibility standards and provide reasonable accommodations upon request.
b. Feedback: Users are encouraged to provide feedback on accessibility features and report any accessibility barriers encountered while using the Service. Matelify will review and address accessibility feedback to improve the user experience for all users.
33. Promotions Fees
a. Promotion Opportunities: Matelify may offer users the opportunity to promote their listings through featured placements, sponsored listings, or other promotional channels within the Service.
b. Promotional Fees: While basic listing services are provided free of charge, users who opt to promote their listings may be subject to promotional fees. These fees will be clearly communicated to users prior to initiating any promotional activities.
c. Fee Structure: Promotional fees may vary depending on the type and duration of the promotion, as well as other factors determined by Matelify. Users will have the option to review and accept the promotional fees before proceeding with the promotion.
d. Payment Terms: Users will be required to pay the promotional fees in advance or as specified by Matelify. Failure to pay the promotional fees may result in the suspension or removal of the promoted listings from the Service.
34. Listing Fees
a. Free Basic Listings: Matelify offers users the ability to create basic listings for restaurant offers free of charge. Basic listings include essential information such as descriptions, photos, and availability.
b. Additional Services: Users may have the option to purchase additional services or enhancements for their listings, such as premium placement, extended visibility, or additional features. Fees for these additional services will be disclosed to users before they choose to proceed.
c. Fee Waivers: Matelify reserves the right to waive listing fees or offer promotional discounts at its discretion. Any such waivers or discounts will be subject to the terms and conditions specified by Matelify.
35. Fee Changes and Updates
a. Fee Adjustments: Matelify reserves the right to adjust or modify its fee structure at any time without prior notice. Users will be notified of any changes to fees and charges through the Service or via email.
b. Effective Date: Changes to fees and charges will be effective immediately upon posting on the Service or as otherwise communicated by Matelify. Continued use of the Service after the effective date constitutes acceptance of the updated fee structure.
c. Grandfathered Listings: In the event of fee changes, Matelify may grandfather existing listings to maintain their current fee structure for a specified period. Users will be notified in advance of any changes that may affect their listings.
36. Payment Processing
a. Payment Methods: Users may be required to provide valid payment information, such as credit card details or other payment credentials, to pay for promotional fees or additional listing services. Matelify will securely process payments using reputable third-party payment processors.
b. Automatic Renewals: For recurring promotions or subscription-based services, users may authorize Matelify to automatically renew their promotions or services and charge the associated fees to their payment method on file. Users will be notified in advance of any automatic renewals and have the option to opt out.
37. Fee Disputes and Refunds
a. Dispute Resolution: In the event of a dispute regarding promotional fees or listing charges, users may contact Matelify’s support team to seek resolution. Matelify will investigate the dispute and may provide a refund or credit if the charges are found to be incorrect or unauthorized.
b. Refund Policy: Matelify may have a refund policy in place for promotional fees or listing charges. Users should review the refund policy before making a payment to understand their rights and obligations in the event of a refund request.
38. Fee Transparency
a. Fee Breakdown: Matelify will provide users with a breakdown of the fees and charges associated with promotional activities or additional listing services. The fee breakdown will include a detailed explanation of each fee, its purpose, and any applicable taxes or surcharges.
b. Invoice Generation: Upon completing a transaction, users will receive an electronic invoice or receipt confirming the payment and detailing the fees charged. Users can access their transaction history and invoices through their account dashboard on Matelify.com.
39. Fee Notifications
a. Fee Reminders: Matelify may send users reminders or notifications regarding upcoming promotional fees, listing renewals, or other fee-related events. These notifications will serve as reminders for users to review their listings and make any necessary payments.
b. Payment Due Dates: Users will be provided with clear payment due dates for promotional fees or listing charges. It is the user’s responsibility to ensure timely payment to avoid any disruptions to their listings or promotional activities.
39. Fee Assistance
a. Support Resources: Matelify’s support team is available to assist users with any questions or concerns regarding fees, charges, or billing issues. Users can contact support for assistance with payment processing, fee disputes, or other fee-related matters.
b. Fee Calculators: Matelify may provide users with fee calculators or estimation tools to help them understand the potential costs associated with promotional activities or additional listing services. These tools can assist users in planning their budgets and marketing strategies effectively.